1. General Policy: At AI Plus Decisions, we prioritize customer satisfaction. We understand the importance of trust and investment you put into our services. Therefore, we have a transparent refund policy to ensure you feel secure while working with us.
2. Content Creation Services:
- Full refund will be issued if you decide to cancel our content creation services within 5 days of making the payment.
- No payment will be refunded once the content has been delivered and approved by the client.
- If there’s a delay from our end in delivering the content beyond the stipulated time, a partial refund can be considered.
3. SEO and Automation Services:
- If you choose to terminate our SEO or automation services within the first 5 days of commencement, a full refund will be issued.
- Post the initial 5 days, refunds will be processed on a pro-rata basis depending on the work completed.
4. Ads Management:
- For ad campaigns, once the ads are live, no refunds will be processed. However, you can choose to stop the ads at any point.
- Setup fees for ad campaigns are non-refundable.
5. AI Chatbot Services:
- Once the chatbot is live and operational, no refunds will be processed. However, you can choose to stop or deactivate the chatbot at any point.
- Setup fees for chatbot services are non-refundable.
6. Comments and Media:
- If visitors leave comments or upload media, we collect certain data for spam detection. No refunds pertain to these actions.
7. Monthly Packages and Subscriptions:
- Monthly packages are billed in advance. If you choose to cancel mid-month, the remaining amount will be adjusted in the next billing cycle or refunded upon request.
- For subscriptions, you can cancel anytime. The refund for the unused period will be processed on a pro-rata basis.
8. Third-party Services:
- Any service that involves third-party tools or platforms will be subject to the refund policy of the respective third-party. We will assist in facilitating the refund process but cannot guarantee it.
9. Special Cases:
- In situations where a particular service cannot be completed due to unforeseen circumstances or limitations on our end, we can offer a refund or provide an alternative service of equivalent value.
10. Requesting a Refund:
- To request a refund, contact our support team with a valid reason, and we’ll process it after a quick review.
11. Changes to the Refund Policy:
- AI Plus Decisions reserves the right to modify this refund policy at any time. Any changes will be updated on our website.